Improving Human Interaction

While on vacation I decided to finally read the timeless classic by Dale Carnegie, ‘How to Win Friends and Influence People.’ The book was first published in 1936 and has sold more than fifteen million copies worldwide. It’s the granddaddy of all people skill books. Many of the lessons contained within are still relevant for anyone that deals with people.  Given Venture Capital is a highly social business with thousands of human touch points each year, this book was probably one of the most important I have ever read. 

We have a saying at RRE that our brand is the sum total of the positive and negative interactions that someone has with our team. Every touchpoint matters regardless of the medium (face to face, email, social media, etc.) and those involved (founders, limited partners, other VCs, etc.). At the most fundamental level, we operate in relationship-driven industry so we’re only as good as the interactions that people have with us (and of course the success of our investments). 

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What Startups Can Learn from Bill Belichick

“There is an old saying about the strength of the wolf is the pack, and I think there is a lot of truth to that. On a football team, it’s not the strength of the individual players, but it’s the strength of the unit and how they all function together.“ 

-Bill Belichick

This Sunday The New England Patriots are playing in their 8th Conference Championship in the Bill Belichick era. During this fourteen year span, The Patriots and their legendary head coach have not had a losing season and won an NFL-best 163 regular season games, 3 Super Bowls, 5 AFC Conference Championships, 11 AFC East Division Championships.  These numbers are especially impressive since the NFL is designed for parity in the salary-cap era.    

I’m sure you’re asking yourself, how are The Patriots able to maintain excellence over a long period of time while other teams slide up and down the standings?  The answer lies in how Bill Belichick recruits, motivates, and compensates his coaches and players.  And I strongly believe that startup founders can take away some important lessons by studying how The Patriots handle HR and personnel decisions.

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